Payments

  • We accept payments via VISA, MasterCard, American Express, and Discover.
  • For secure payments, all transaction details are encrypted using SSL encryption to avoid interception by third parties. THIS IS ONLY TO ENSURE A SECURE TRANSACTION.
  • All payment details provided at the checkout will be sent by secure means to our payment merchants.

Order Cancellation

Eligibility for Order Cancellations:

  • To cancel your order you must contact us within 24 hours of placing your order.
  • Please note that we will not accept any cancellation requests after 24 hours.

Cancellation Process

  • To cancel your order you can email us at info@jacketaura.com.
  • Please provide a clear reason why you wish to cancel your order within 24 hours from the time you placed it.

Order Acceptance & Payment

  • All prices and availability for all types of products and items sold on the website may change freely.
  • We seek to have all pricing correct but this does not always happen. If the correct price of a product is lower than the one quoted, we will pay the difference. If it is higher, we will wait for your instructions, cancel the order and inform you.
  • We are not obliged to supply the product at an incorrect (lower) price if pricing is the error that was apparent and could have been reasonably assumed by you.

Pricing

  1. We accept online payments in USD using Visa and Mastercards only.
  2. If your card does not match our website’s currency, you will still be able to place your order and have the billing amount adjusted automatically in the currency of your card’s issuing authority.
  3. We do not charge any currency conversion fees, however we will not be responsible for any tax and fees imposed by your payment merchant.
  4. Prices and other availability information that can be ordered on our website are subject to change, in the website and the associated merchandise on this site, without prior notice to users.
  5. We make efforts to ensure accurate pricing, but errors may occur. If a product’s correct price is less than the stated price, we will refund the difference. If the correct price is higher, we will contact you for instructions or reject the order and notify you accordingly

Users & Accounts:

  1. A Registered user understands that it is their responsibility to protect their accounts and all that is in them from unauthorized access.
  2. Users of the website must be over 17 years old to be able to register as users of this website.

Governing Law:

All claims relating to this website are under the United States Law regardless of the user’s location.

Marketing:

  • By consenting to our SMS marketing, you agree to receive recurring text messages about our promotions and marketing offers. You will also receive transactional texts from us, even if your mobile number is on a do-not-call list.
  • To stop receiving marketing text messages, you can unsubscribe by typing STOP or you can utilize the Unsubscribe link which appears in our messages.
  • We do not charge for this service, but you are responsible for any charges imposed by your wireless provider.

Privacy

Your privacy is important to us. To understand the ways in which we handle your information, please go through our Privacy Policy.

Returns and Refunds

Please see our Returns and Refunds policy for full guidance.

Exchanges

Please take note that Jacket Aura does not accept exchanges under any circumstances.

Disclaimer

For any other questions or inquiries, please reach out to our customer support at: info@jacketaura.com.