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We’re Here to Help

Have a question about your jacket, order, size, delivery, or return? Contact Jacket Aura and our support team will help you with clear, straightforward guidance.

Other Ways to Reach Us

Choose the contact option that works best for your question.

Email Us

info@jacketaura.com

For product questions, order support, returns, exchanges, sizing help, or general customer service.

Whatsapp us

+1238945689

Customer Support Hours

Monday–Friday: 9:00 AM – 6:00 PM CST
Saturday–Sunday: Limited support

Messages sent outside support hours will be reviewed on the next business day.

Business Information

Jacket Aura
Operated by Trendy Leather Jackets LLC
Texas, USA

Frequently Asked Questions

How long does shipping take?

Ready-to-ship items usually take 2–5 business days to process before dispatch. Delivery time depends on your location. Most US orders arrive within 5–8 business days after dispatch.
Do you offer free delivery?

Yes. Jacket Aura offers free standard delivery to most countries.
Can I return my order?

Yes. You can request a return within 30 days of delivery if the item is unused, unworn, in original condition, and has tags attached.
Who pays return shipping?

For general returns, the customer pays return shipping. If your item arrives damaged, defective, or incorrect, Jacket Aura will provide a fair solution and may cover return costs.
How do I choose the right size?

Check the size guide on the product page. If you are unsure, contact us with your height, weight, usual jacket size, and preferred fit before ordering.
Can I cancel my order?

You may request cancellation within 24 hours of placing your order, as long as the item has not entered preparation, production, or dispatch.