Return & Refund Policy

Last Updated: June 2026  ·  TrendyJackets LLC  ·  info@jacketaura.com

We want you to love your Jacket Aura purchase. If something is not right, we are here to help. This policy explains your return and refund options clearly and fairly.

1. 30-Day Return Window

You may request a return or exchange within 30 days of the date your order is marked as delivered by the courier. Once your return is approved, the item must be shipped back within 7 business days using the instructions provided by our team.

2. Items Eligible for Return or Exchange

• New, unworn jackets in original condition with all tags and labels still attached.

• Items received in the wrong size, color, style, or design compared to what you ordered.

• Items with manufacturing defects, damaged hardware, faulty stitching, torn lining, or quality issues present at the time of delivery.

• Items that are significantly different from the product description or images on the website.

3. Items Not Eligible for Return or Exchange

• Custom, personalized, or made-to-order jackets, unless they arrive damaged, defective, or incorrect due to our error.

• Final sale items that are clearly marked as non-returnable at the time of purchase.

• Items with removed tags, labels, or brand markings.

• Items that have been worn outside, altered, washed, stained, scented, or used beyond trying indoors for fit.

• Returns requested more than 30 days after the confirmed delivery date.

4. Item Condition Requirements

To qualify for a return or exchange, your jacket must be unused and in its original condition. Trying it indoors is completely fine. Wearing it outside, removing tags, or altering the item will make it ineligible.

• All original tags and labels must remain attached.

• Any included accessories, dust bags, or documentation must be returned where applicable.

• The item must be packed securely to avoid damage in return transit.

5. How to Start a Return or Exchange

Email info@jacketaura.com with your order number and the reason for your return or exchange. If the item arrived damaged, defective, or incorrect, please include clear photos.

Do not send your jacket back before your return is approved. Once approved, we will send you the return instructions and the correct return address. Returns sent without prior approval may not be processed.

6. Return Shipping Costs

If the return is due to our error wrong item sent, defective product, or a significant description mismatch Jacket Aura will cover the return shipping cost or provide a prepaid return label.

For preference-based returns or size exchanges, the customer is responsible for return shipping. We recommend a trackable service and keeping proof of postage.

Note: Your return address will always be a Jacket Aura-approved address in the United States or an approved returns facility. You will never be asked to return a jacket to an overseas manufacturer or to a facility that is not authorized by Jacket Aura.

7. Exchanges

Once your exchange is approved and the returned item is received and inspected, your replacement will be dispatched within 2 to 5 business days subject to stock availability. If the exact replacement is unavailable, we will offer a suitable alternative or a full refund.

8. Refund Process

Once your returned item is received at the approved return address and passes inspection, your refund will be issued to your original payment method.

• Approved refunds are usually processed within 5 to 7 business days after inspection.

• Your bank or payment provider may take an additional 3 to 10 business days to post the refund.

• Refunds are always issued to the same payment method used at checkout.

9. No Restocking Fee

Jacket Aura does not charge a restocking fee for any approved standard return, including preference returns, defective items, wrong-size returns, or incorrect items.

10. Lost or Damaged Returns

Customers are responsible for return shipping on preference-based returns. We recommend using a trackable service. If a return is lost or damaged in transit before reaching our approved return address, we may be unable to issue a refund unless the carrier resolves the claim.

11. Contact Us for Returns

For return, exchange, or refund requests, email info@jacketaura.com with your order number. We aim to respond within 1 to 2 business days.